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Knowledge Base Article

Product(s): PerfectDisk 10 Professional, PerfectDisk 11 Professional, PerfectDisk 2008 Professional, PerfectDisk 10 Home, PerfectDisk 11 Home, PerfectDisk 11 VMware Workstation, PerfectDisk 10 VMware Workstation
Last Update: 05/21/10
Windows Version(s): Windows 7,Windows Vista,Windows XP,Windows Home Server,Windows Server 2008,Windows Server 2003,Windows 2000

When I run PerfectDisk on my system, Windows crashes.

There are only 2 things that can cause Windows to crash:

A hardware component that may be in the process of failing
A driver that is inproperly written and isn't correctly handling a supported operation correctly

There are several 3rd party software programs that have drivers that are known to cause Windows to crash when PerfectDisk is run on the system:

Software	Driver Name
IBM's Rapid Restore	ibmfilter.sys - update available from IBM
EMC/Legato's RepliStor	replistor.sys - fixed in RepliStor Version 6
New Softwares Folder Lock	WinDrvNT.sys - Fixed in FolderLock 6
Hide Folder	HF30XP.sys - contact Hide Folder technical support for assistance
Universal Shield/Lock Folder	US30XP.sys - update available from Everstrike
BitDefender/FileSpy	filespy.sys and bdfsdrv.sys - fixed in BitDefender V10
Kerio Personal Firewall	fwdrv.sys - update available from Kerio
INVISUS PC Security Solution	fwdrv.sys - INVISUS uses an older Kerio driver that has this bug. Contact INVISUS for assistance.
Norton Internet Security	SPBBCDrv.sys
RamDiskXP	ramdiskxp.sys - contact Cenatek, the developer of RamDiskXP, for assistance
WinAntiVirus PRO	fopn.sys - contact WinSoftware technical support for assistance
Window Vista	Bug in ntfs.sys will cause Windows Vista to crash when defragmenting external drives. Raxco has confirmed that this bug in NTFS has been fixed in Vista SP1
WebSense	wscam6300.sys - fixed in wscam6300.sys version 6.3.1.102
F-Secure	fssm32.exe 5.43 build 10371 - contact F-Secure technical support for assistance

Please check to see if you have any of the listed programs installed on your computer and click on the appropriate link above for suggested workarounds or bug fixes from the program manufacturer.

If you do not have any of the listed programs installed, then Raxco Technical Support can assist in identifying the 3rd party driver that is causing Windows to crash. In order to identify the 3rd party driver, Windows will need to be configured to write a memory dump on Windows crash via the steps below:

Go to Control Panel/System
Click on the Advanced Tab
Click on Startup and Recovery
Select Complete Memory Dump under Write Debugging Information
Make sure that Overwrite any existing file is checked
Make sure that Automatically Restart is unchecked

After Windows has been configured to write a memory dump, re-create the crash. Windows will create a file called memory.dmp that can be found in the Windows folder if you are running Windows XP/Vista or the WINNT folder if you are running Windows 2000.

After Windows has written this dump file, please contact Raxco Technical Support and we will provide instructions on how to get this dump file to us so that we can analyze and tell you what 3rd party driver has caused Windows to crash. Raxco can then notify both Microsoft and the 3rd party software developer that there is a bug with the indicated driver.